Organisations in the private and public sector face a constant challenge: to meet - and exceed - the demands of their customers, whilst improving business efficiency and controlling cost.
What does this feel like for the customer? What happens when organisations get it right - or very, very wrong?
This blog shares some of my thinking, advice and experience in some of the best, and worst, in customer service delivery.
Google Tag Manager activation code
16 November 2012
Brilliant basics: How FedEx delivered outstanding customer service
This article has moved. Please follow the link below:
its a great article, performing a good job.
ReplyDeleteNice Blog , thanks for shareing the information
ReplyDelete