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29 January 2015

Improving service performance : Why complaints hold the key

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https://www.priceperrott.com/our-thinking/?post=complaints-are-key-to-service-improvement

1 comment:

  1. I appreciated all of the planning and strategizing that goes on in the background to help improve customer relations and customer service. I just wish more companies had a better follow through. There is room for improvement in all areas of customer service and the customer is always the one who suffers.

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