This article has moved. For details of the Rosemary Anne Price MS Research Award that helps research students attend the UK MS Frontiers bi-annual conference, follow this link:
Organisations in the private and public sector face a constant challenge: to meet - and exceed - the demands of their customers, whilst improving business efficiency and controlling cost. What does this feel like for the customer? What happens when organisations get it right - or very, very wrong? This blog shares some of my thinking, advice and experience in some of the best, and worst, in customer service delivery.
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