Organisations in the private and public sector face a constant challenge: to meet - and exceed - the demands of their customers, whilst improving business efficiency and controlling cost.
What does this feel like for the customer? What happens when organisations get it right - or very, very wrong?
This blog shares some of my thinking, advice and experience in some of the best, and worst, in customer service delivery.
Google Tag Manager activation code
18 July 2019
Transforming service performance : Putting consumers at the heart of Australia’s Aged Care Quality Standards
No comments:
Post a Comment