tag:blogger.com,1999:blog-1344270768121709105.comments2023-06-04T02:54:59.177+12:00The customer service experienceDr Jason Pricehttp://www.blogger.com/profile/12182450186312109612noreply@blogger.comBlogger24125tag:blogger.com,1999:blog-1344270768121709105.post-65050885077284492272017-01-10T00:18:28.925+13:002017-01-10T00:18:28.925+13:00Thank you for sharing the post. Customer Support S...Thank you for sharing the post. <a href="http://www.faithcallcenter.com/market-research-companies-india.html" rel="nofollow">Customer Support Service in India</a> Jeevan Neviahhttps://www.blogger.com/profile/07270101989811164574noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-77221886117160005212016-11-25T09:02:51.869+13:002016-11-25T09:02:51.869+13:00Thanks for the comment Gena. It's a good point...Thanks for the comment Gena. It's a good point, so much of the customer experience is within the control of the advisor and their attitude to the situation. You can read more about that in some other posts on my blog about employee attitude.Dr Jason Pricehttps://www.blogger.com/profile/12182450186312109612noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-24272309191999075032016-11-25T04:58:43.594+13:002016-11-25T04:58:43.594+13:00YES! Customers are human too. Sometimes a little t...YES! Customers are human too. Sometimes a little too entitled but everyone makes mistakes. Great tips, I like to believe that every confrontation/touch point can be shaped into a positive experience. Thanks for sharing.<br /><br />Gena F | <a href="www.vantaggiohr.com" rel="nofollow">Vantaggio HR</a>Gena Fhttps://www.blogger.com/profile/14478576123887703569noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-50033084269350853382016-11-02T17:14:09.203+13:002016-11-02T17:14:09.203+13:00I appreciated all of the planning and strategizing...I appreciated all of the planning and strategizing that goes on in the background to help improve customer relations and <a href="http://amerikalinkblog.blogspot.com/2016/09/call-centers-maximizing-your-customer.html" rel="nofollow">customer service</a>. I just wish more companies had a better follow through. There is room for improvement in all areas of customer service and the customer is always the one who suffers.Joeyhttps://www.blogger.com/profile/11185922222285090261noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-68466531048032094132015-12-01T04:33:15.322+13:002015-12-01T04:33:15.322+13:00Also non-customer facing employees should go above...Also non-customer facing employees should go above and beyond customer service. They might not speak to (external) customers, but they do deal with internal customers.Anthony Carterhttp://www.livechatpro.nlnoreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-7431048675706485822014-11-27T10:26:45.647+13:002014-11-27T10:26:45.647+13:00Thanks for the comment Angelia. I'd be intere...Thanks for the comment Angelia. I'd be interested to talk to you about your experience if you'd like to drop me an e-mail? I'm currently undertaking assessment work elsewhere in NZ Government, so it'd be useful to gain your views on the survey you were asked to complete in more detail.<br /><br />You're absolutely right - any assessment of complaints has to provide for the qualitative responses, which provide real indicators as to the culture and attitude of those delivering the actual customer experience.<br /><br />Thanks for contributing, much appreciated.Dr Jason Pricehttps://www.blogger.com/profile/12182450186312109612noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-7760776094761260742014-11-26T09:52:20.737+13:002014-11-26T09:52:20.737+13:00I was recently surveyed re a Government Department...I was recently surveyed re a Government Department and the making of complaints, probably part of the Kiwi Survey (selected Government Departments are participating), the interviewer was actually annoying, ok she was reading off a script, using a likert scale and struggled with qualitative feedback. I am sure the irony won't escape you nor the common denominator - it's not listening its actually hearing what is being said. Angelia Tahameto Teota Rianoreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-868468005902004232014-01-21T23:58:17.225+13:002014-01-21T23:58:17.225+13:00Excellent post. I want to thank you for this infor...Excellent post. I want to thank you for this informative read,<br /> I really appreciate sharing this great post. Keep up your work<a href="http://www.salasarcalltech.com/" rel="nofollow">Email Support Services </a>Joyhttps://www.blogger.com/profile/01174003428382346429noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-47274932110975202712013-10-07T08:05:28.486+13:002013-10-07T08:05:28.486+13:00These are great tips. I especially like #3. The ge...These are great tips. I especially like #3. The general population tends to have an emotional reaction when they are complaining. It is up to the CSR to keep it professional, even if they "feel" that the customer is attacking them personally. Thanks for sharing!Lisa researching call centershttp://cmrinc.com/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-14146792836014495702013-07-25T23:05:41.228+12:002013-07-25T23:05:41.228+12:00Super helpful post. Thank you,Super helpful post. Thank you,hotmail Customer supporthttp://customercaresupportnumber.com/hotmail-customer-care-service-support-phone-number-microsoft-usa/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-16060332744074620492013-07-06T21:14:56.688+12:002013-07-06T21:14:56.688+12:00Nice post! Glad that you like their service. I bel...Nice post! Glad that you like their service. I believe that treating the customer so politely makes them so comfortable with your services. Anyway, thanks for sharing. Keep posting.Dell Tech Support Phone Numberhttp://customercaresupportnumber.com/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-21030833356175966912013-07-03T23:55:01.716+12:002013-07-03T23:55:01.716+12:00Useful information like this one must be kept and ...Useful information like this one must be kept and maintained. So I will put this one on my twitter list! Thanks for this wonderful post and hoping to see your post soon!sony customer care contact numberhttp://customercaresupportnumber.comnoreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-7276558936991814402013-06-13T23:28:06.441+12:002013-06-13T23:28:06.441+12:00thanks for sharing the valuable information.thanks for sharing the valuable information.Customer Care Support Numberhttp://customercaresupportnumber.com/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-60745016356669101572013-06-11T17:58:46.993+12:002013-06-11T17:58:46.993+12:00Great article, Customer satisfaction is very impor...Great article, Customer satisfaction is very import to grow up the business.Customer Care Support Numberhttp://customercaresupportnumber.com/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-11232998426845252582013-05-28T23:06:34.506+12:002013-05-28T23:06:34.506+12:00Nice Blog , thanks for shareing the informationNice Blog , thanks for shareing the informationhotmail customer Service numberhttp://customercaresupportnumber.com/microsoft-hotmail-usa-customer-care-service-support-phone-number/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-86783876548132159792013-05-28T22:30:14.404+12:002013-05-28T22:30:14.404+12:00Nice Blog , thanks for shareing the informationNice Blog , thanks for shareing the informationhotmail customer Service numberhttp://customercaresupportnumber.com/microsoft-hotmail-usa-customer-care-service-support-phone-number/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-49767352271812185312013-05-28T22:25:51.358+12:002013-05-28T22:25:51.358+12:00Nice Blog , thanks for shareing the informationNice Blog , thanks for shareing the informationhotmail customer Service numberhttp://customercaresupportnumber.com/microsoft-hotmail-usa-customer-care-service-support-phone-number/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-47776690696097805632013-05-28T21:54:16.730+12:002013-05-28T21:54:16.730+12:00Nice Blog , thanks for shareing the informationNice Blog , thanks for shareing the informationhotmail customer Service numberhttp://customercaresupportnumber.com/microsoft-hotmail-usa-customer-care-service-support-phone-number/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-60505236040849224042013-05-17T23:30:17.523+12:002013-05-17T23:30:17.523+12:00its a great article, performing a good job.its a great article, performing a good job.Dell Tech Support Phone Numberhttp://customercaresupportnumber.com/dell-tech-support-phone-number-usa/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-24639136917785944532013-05-17T22:56:10.451+12:002013-05-17T22:56:10.451+12:00its a great article ,customer service is very impo...its a great article ,customer service is very important to grow up the businessDell Tech Support Phone Numberhttp://customercaresupportnumber.com/dell-tech-support-phone-number-usa/noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-52527721946890942192013-01-03T19:19:06.819+13:002013-01-03T19:19:06.819+13:00Many thanks Jimmy, hope you're enjoying the ot...Many thanks Jimmy, hope you're enjoying the other postings.Dr Jason Pricehttps://www.blogger.com/profile/12182450186312109612noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-59354119372651748952012-12-21T06:44:17.203+13:002012-12-21T06:44:17.203+13:00Hi Jacklin. Thanks for the comment. You raise a g...Hi Jacklin. Thanks for the comment. You raise a good point here about persistent complainants. They behave in a different way and there's some great research out there analysing persistent complainants specifically.<br /><br />For the contact centre, having a specific process that recognises the characteristics of persistent complainants is something I'd recommend under point (4) - having an appropriate support network.Dr Jason Pricehttps://www.blogger.com/profile/12182450186312109612noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-42740064691154833942012-12-20T23:44:19.898+13:002012-12-20T23:44:19.898+13:00Hi Jason, Good resume of the exposure that a retai...Hi Jason, Good resume of the exposure that a retailer can expect to have. However the most important thing we must never forget is that there is a category of customers whose main concern is to cross swords with the service provider even for minute things. The more someone reacts to their complaint, the more they will be motivated to prolong the "debate". Just had one lady who even wrote the the Governor of the Bank of Mauritius because 5 cent coins are rare in the country. So long, was a pleasure to share this with you. Happy christmas. Anonymoushttps://www.blogger.com/profile/00986795030680901817noreply@blogger.comtag:blogger.com,1999:blog-1344270768121709105.post-18744885506507167162012-10-31T05:59:24.241+13:002012-10-31T05:59:24.241+13:00I thought readers of this blog might be interested...I thought readers of this blog might be interested in the latest status of the content of this blog. Having still received no cheque after another 22 days, I attempted to raise a complaint via the Barclays website.<br /><br />The response was "I'm sorry, our online banking service is unavailable at the moment."<br /><br />In order to send Barclays an e-mail, I had to find their retail banking twitter account, publish an enquiry to their twitter account and extract an e-mail from the social media team, who I hope will now forward this to the relevant complaint manager.<br /><br />Brilliant basics of customer response within hours on a twitter site is great, but the rest of the processes in the organisation need to work as well!<br /><br />Dr Jason Pricehttps://www.blogger.com/profile/12182450186312109612noreply@blogger.com